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Customer Perception of Services Quality in The Retail Banking Sector Research instrument. In order to test the customer perceptions towards retail banking services within the framework of the value disciplines, a questionnaire with . http://www.iiste.org/Journals/index.php/EJBM/article/download/286/171
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The antecedents of customer experience in retail banking quantitative method, a survey questionnaire measuring customers' perceptions about their experiences with the retail banking firms, was distributed to 1043 . http://upetd.up.ac.za/thesis/available/etd-06192011-124300/unrestricted/dissertation.pdf
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